Special features in the online store
Do you have questions about the online store?
Here are all the topics on the functionality of the online store explained.
Store login
If you forgot your password or have questions about registration, you will find suitable answers here.
If you want to place an order through our online store, it is necessary to fill out the registration form and create a customer account. This will allow you to order easier and faster in the future.
https://www.franz-mensch.de/en/faq/create-customer-account?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=01a443c6f2a64a07ba768a3be25ff606
After registration you will be activated on working days within 24h, after we have checked your details. After the internal activation you will also receive an e-mail with the notice of your activation. Afterwards you can log in to your customer account and place orders.
https://www.franz-mensch.de/en/faq/order-after-registration?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=01a443c6f2a64a07ba768a3be25ff606
To register, first enter your company name in the company field of the registration form. To make registration easier for you, a selection of direct suggestions will then appear below the input field. All you have to do now is click on your company and the fields Street and No., Postcode, City and Country will be filled in automatically with the correct data. If your company does not appear in the selection list, you can still enter your address data manually.
How Smart Sign-up works and why
For a quick and easy registration we cooperate with the general company information service of Creditreform. As a credit agency, Creditreform collects data on companies, self-employed persons and freelancers. As sources Creditreform uses the publicly accessible registers (commercial register, trade register, etc.). The purpose of the data processing is to provide creditworthiness information for the preparation of credit decisions of Creditreform's members. In addition, the address master data contained in a credit report is also used for the Internet-based company directory. In this way, companies have the opportunity to reach potential customers and business partners. The legal basis for this data processing is Art. 6 para.1. (f) DSGVO. According to this, there are no concerns, as a legitimate interest exists due to a request for information. In addition, the data from Smart Sign-Up is publicly accessible data contained in public registers.
https://www.franz-mensch.de/en/faq/smart-sign-up?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=01a443c6f2a64a07ba768a3be25ff606
How Smart Sign-up works and why
For a quick and easy registration we cooperate with the general company information service of Creditreform. As a credit agency, Creditreform collects data on companies, self-employed persons and freelancers. As sources Creditreform uses the publicly accessible registers (commercial register, trade register, etc.). The purpose of the data processing is to provide creditworthiness information for the preparation of credit decisions of Creditreform's members. In addition, the address master data contained in a credit report is also used for the Internet-based company directory. In this way, companies have the opportunity to reach potential customers and business partners. The legal basis for this data processing is Art. 6 para.1. (f) DSGVO. According to this, there are no concerns, as a legitimate interest exists due to a request for information. In addition, the data from Smart Sign-Up is publicly accessible data contained in public registers.
If you are unable to log in to your customer account as usual, please check your access data. If you have forgotten your password, you can request a new one via the password forgotten function. If you still have problems logging in simply contact your customer advisor. You are also welcome to contact our head office at +49 8241 9633-0. We will take care of your request internally immediately.
https://www.franz-mensch.de/en/faq/login-not-possible?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=01a443c6f2a64a07ba768a3be25ff606