• over 3.500 articles
  • Direct from manufacturer
  • dispatched within 24 hours

FAQ

I am a customer with special prices. Are my special prices also considered in the shop?

Yes. Customized prices are taken into account. Your special prices are displayed on the shop. Please contact your customer advisor immediately if any deviations or abnormalities occur.
 

How long does the registration take?

After registration, it must first be checked whether your trade actually exists. If you have already been created as a customer with us, this is no longer necessary. The waiting time during our business hours is approximately 30 - 100 minutes.
 

I forgot my password, what can I do?

If you do not remember the password, you can retrieve it using the "Forgot your password?" button. The individual steps can be found in our blog post.
 

How can I "remember" interesting articles in the shop without buying them immediately?

There is the "watch list". More about how it works can be found here in our blog post.
 

How long is the delivery time?

The delivery time takes 3-5 working days for immediately available goods. Whether the goods are available can be seen on our availability display. More can be found here in the blog.
 

How much are the shipping costs?

The shipping costs vary. You can find more about this here: payment and shipping methods.
 

I am a private customer, can I also order in the shop?

No, unfortunately not. This is a B2B shop that supplies exclusively commercial customers.
 

Does Franz Mensch provide his customers with product photos and videos?

Please contact your sales representative.
 

How can I find out which size is the right one?

You will find some help on our dimension tables page.
 

Where can I find information about the processed materials?

An overview of the materials used can be found here: Materials.
 

Can I have items printed individually?

Yes, please read the information on printing and embroidery.
 

Where do I sign up for the newsletter?

You can subscribe to the newsletter in the "My Account" section. Click on "subscribe to newsletter". More can be found here in the blog post.
 

What are the business hours of Franz Mensch?

The Franz Mensch Team is available Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 15:00.
 

How can I view past shop orders?

To do this, open the "My Account" section and click on "Order history".
 

Where can I find the general terms and conditions of Franz Mensch?

The terms and conditions can be found here.
 

Where can I find out about current vacancies offered by Franz Mensch?

You can find information about vacancies and applications here.
 

Can I also order free samples via the shop?

Please contact your sales representative.
 

Do I receive an order confirmation for shop orders?

Yes, as with a regular order, you will receive an order confirmation directly after the online order has been placed.
 

I want to change my password, how does it work?

Click on the button "Forgot your password?" And select a new password. The individual steps can be found in our blog post.
 

I have a new e-mail address, how can I change this in the shop?

Please contact your customer advisor in this case. They will take care of it as fast as possible.
 

My delivery or billing address has changed. What should I do?

Please contact your customer advisor in this case. They will take care of it as fast as possible.