Functions and service
Here you can find out everything about your online store profile and the special functions and services that Franz Mensch makes available to you.
Account management
Management of other contacts and addresses.
In the account management you can create and manage new contacts, billing and shipping addresses. In addition, the search and filter function makes it easier to find contacts. For more information, watch our explainer video about account management.
https://www.franz-mensch.de/en/faq/what-is-account-management
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=017acd5a307e42eeaba318bfcbc1ae83
Access to the account management can be customized by your main contact. Under the Rights Management tab, read as well as write permissions are set individually for each sub-contact.
https://www.franz-mensch.de/en/faq/access-to-account-administration
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=017acd5a307e42eeaba318bfcbc1ae83
Subcontacts can only be deleted from the main contact. They can be removed in the contacts tab via the delete icon.
https://www.franz-mensch.de/en/faq/delete-subcontacts
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=017acd5a307e42eeaba318bfcbc1ae83
Statistics
Evaluation and export of orders placed.
The statistics offer you different possibilities to evaluate your already placed orders. Through the diagram you can see the orders as a graphical representation.
https://www.franz-mensch.de/en/faq/statistics-tool
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=029b548b09404d61b1407a67b612194f
- The date selection (1) defines the time period for the data to be evaluated. This affects both the diagram and the overview list.
- By output according (2) you define the display for week-, month-, and year-wise of the diagram.
- With the order state (3)you can display all orders or only cancelled orders.
Orders
Overview of order history including order status and shipment tracking.
All orders placed are listed under Orders. Here you will find information such as order number, reference number and customer number. For more specific details, the Order Details icon is located on the right. There you will get precise information about order master data, products of the order and the necessary documents for your ordered products.
https://www.franz-mensch.de/en/faq/details-about-orders
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=03c989e13de24d218dc644e90c159935
Order lists
Management of frequently ordered products in order lists.
Order lists offer the possibility to manage frequently ordered products in a separate list. This allows both small and complex orders to be repeated easily and quickly. This allows you to save an enormous amount of time, as the items to be ordered do not have to be called up individually. For more information, watch our subsequent video.
https://www.franz-mensch.de/en/faq/what-is-an-order-list
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=042e59840d624b7786ea33c8a4cb7fa0
Order lists can be created directly in your shopping cart. For this purpose, all relevant products should already be stored in your shopping cart.
Another possibility is to call up the order lists. There you can also create an order list by clicking the blue button Create order list. After assigning the name you can add your desired products to the order list.
https://www.franz-mensch.de/en/faq/create-an-order-list
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=042e59840d624b7786ea33c8a4cb7fa0
Another possibility is to call up the order lists. There you can also create an order list by clicking the blue button Create order list. After assigning the name you can add your desired products to the order list.
The desired order list can be added directly to the shopping cart. By clicking on the basket icon in the "Order lists" tab, the respective list is added to the shopping cart.
https://www.franz-mensch.de/en/faq/add-basket-to-order-list
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=042e59840d624b7786ea33c8a4cb7fa0
Order upload
Order quickly and easily by uploading an Excel list.
The order upload is used to add a large amount of products to the shopping cart quickly and easily.
Your advantage: The articles do not have to be called up individually beforehand. This results in enormous time savings and significantly less work for you.
https://www.franz-mensch.de/en/faq/which-it-takes-to-order-upload
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=05836c7b353e42cc99dc1f67a472b850
For the order upload you need an Excel list. It is important that the list contains the Franz-Mensch product number and the desired number of boxes. A product designation is not mandatory, but can be included for the internal overview. Afterwards you can open the tool of the order upload in the webshop. Here you have to make certain upload settings, which are described in detail in the following video.
https://www.franz-mensch.de/en/faq/order-upload
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=05836c7b353e42cc99dc1f67a472b850
Upload settings are adjustments that are needed so that our webshop can read your uploaded Excel order. The columns of the uploaded spreadsheet will be assigned to the webshop accordingly.
https://www.franz-mensch.de/en/faq/what-are-upload-settings
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=05836c7b353e42cc99dc1f67a472b850
Your Excel list for order upload can be uploaded in either CSV, XLS or XLSX format.
https://www.franz-mensch.de/en/faq/correct-format-for-excel-table
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=05836c7b353e42cc99dc1f67a472b850
Offers
Management of existing offers.
In the offer overview you have the insight about all your received offers, the creation date and the offer price. Within the offer details you can see precise information about the respective information of an offer. Learn more about quote creation in our explainer video.
https://www.franz-mensch.de/en/faq/quotation-overview
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=068026e0d094414295c8493db9c6de4e
Yes, a quotation is a 24-hour binding offer. Your advantage is the enormous security, even in case of price fluctuations.
https://www.franz-mensch.de/en/faq/binding-quotation
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=068026e0d094414295c8493db9c6de4e
To request a quote, you must first go through the normal check-out process. Place the desired items in your shopping cart and then proceed to checkout. Now click on the gray Request Quote button. You will immediately receive your requested quote as a PDF file via email.
https://www.franz-mensch.de/en/faq/request-offer
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=068026e0d094414295c8493db9c6de4e
My profile
Manage your own account here.
In My Profile you can easily create a new password. To do this, enter your current password and your new password and click save password.
https://www.franz-mensch.de/en/faq/create-password
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=079fb5b4fe5a4d90804e2a15fd16e448
Yes, the newsletter settings can be changed at any time in your profile.
https://www.franz-mensch.de/en/faq/newsletter-settings
?pageId=7ae5bba83e9d42aeba7ee21b49f8e766&categoryId=079fb5b4fe5a4d90804e2a15fd16e448