Ordering process
All informations about payment, shipping or other questions about the order.
Shipping
Questions about shipping costs, delivery and tracking are answered here.
The standard shipping costs are € 4.95 within Germany. Above a certain order value, we also ship the goods within Germany free of charge.
https://www.franz-mensch.de/en/faq/shipping-costs?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=03e975b5379e4b9e895cc1c4d7e6aac7
- This applies to bulk consumers from 200 € (net) value of goods.
- Resellers from 300 € (net) value of goods.
After an order has been placed, your goods are ready for shipment within 24 hours - provided they are immediately available items - and are handed over to the shipping partner. The goods are then in 2-3 working days at you or your desired address.
https://www.franz-mensch.de/en/faq/delivery-time?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=03e975b5379e4b9e895cc1c4d7e6aac7
Yes, you can also pick up your ordered items at our logistics on site. To do so, please contact verkauf@franz-mensch.de immediately after your webshop order to request a self-collection. There are no shipping costs for you.
https://www.franz-mensch.de/en/faq/self-pickup?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=03e975b5379e4b9e895cc1c4d7e6aac7
Yes, you will receive an email with the tracking link after your shipment is handed over to the shipping partner. So you can track your goods at any time.
https://www.franz-mensch.de/en/faq/order-tracking?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=03e975b5379e4b9e895cc1c4d7e6aac7