Special features in the online store
Do you have questions about the online store?
Here are all the topics on the functionality of the online store explained.
Personal store account
Here you will find questions related to your personal store account.
All shipping addresses stored in your account are automatically deleted as soon as they are older than 30 days and do not have an open order. This is done to avoid long loading times of your customer account.
https://www.franz-mensch.de/en/faq/delivery-addresses-missing?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=0261b32a6dc74262bf4d92261a7d0173
In case of a new email address you can change your email address as well as your password in the customer account under personal data.
https://www.franz-mensch.de/en/faq/deposit-new-email-address?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=0261b32a6dc74262bf4d92261a7d0173
In the online store you can find your order history in your customer account under Orders. Through the right icon Order Details you can view precise details about master data and products of the respective order.
https://www.franz-mensch.de/en/faq/past-shop-orders?pageId=b04bea914ba148c7878f3cade26f89e9&categoryId=0261b32a6dc74262bf4d92261a7d0173