Ordering process
All informations about payment, shipping or other questions about the order.
Order
Here you can find questions about the ordering process in the Franz Mensch online store.
If you have received a damaged delivery, please contact your customer advisor immediately by e-mail. He/she will discuss the further procedure with you personally.
https://www.franz-mensch.de/en/faq/damaged-delivery?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90
You can order our products through various channels. The fastest and easiest way to order is via the online store. Furthermore, you can place your order by phone at +49 8241 9633-0. Or you can send an e-mail with your desired articles to verkauf@franz-mensch.de. We also offer you the possibility to order by fax order form. You can also send it to us by phone at +49 8241 9633-0.
https://www.franz-mensch.de/en/faq/products-order?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90
Due to the fluctuating market situation, the products are only available in limited quantities. In order to give every customer the chance to purchase this product, there is a maximum order quantity. This limit is displayed directly on the product page. You can also split your order quantity: If the maximum order quantity is 5 boxes, you can order two boxes first and place the order for the remaining three boxes at a later time.
Important: If you have exhausted the maximum order quantity, a "0" will be displayed as the quantity that can be ordered. You can then place the next order for the same product only after 7 days (weekdays, not working days). If you need larger quantities, please ask your customer service representative!
https://www.franz-mensch.de/en/faq/maximum-order-quantity?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90
Important: If you have exhausted the maximum order quantity, a "0" will be displayed as the quantity that can be ordered. You can then place the next order for the same product only after 7 days (weekdays, not working days). If you need larger quantities, please ask your customer service representative!
In the event of a complaint, please contact your customer advisor immediately. He or she will discuss the next steps with you.
https://www.franz-mensch.de/en/faq/complaint?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90
Yes, after placing your order in the online store, you will receive an order confirmation by e-mail sent to your stored e-mail address.
https://www.franz-mensch.de/en/faq/order-confirmation?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90
You can send a sample request via our contact form. Alternatively, you can send us an e-mail to verkauf@franz-mensch.de with your sample request. We will be happy to send you a sample of your desired product.
Provided that there is a legitimate reason for a complaint, you have a right of return. Otherwise, unfortunately, we can not take back the goods.
https://www.franz-mensch.de/en/faq/right-of-return?pageId=a6a32a4cc4f2487bb0f29c9f84feff99&categoryId=01729cda42734061a8a0601ff1ed5c90