Returns & refund policy
Complaint
Franz Mensch GmbH attaches great importance to the quality of its products and customer satisfaction. However, if you encounter a problem with an item,
especially if it is defective, our team will of course assist you with a straightforward process.
After reviewing your request and determining that it is justified, the affected goods will be picked up from you.
As soon as the return has been processed, a credit note or refund will be issued.
Return of unwanted or incorrectly ordered goods
If you have ordered an item by mistake or accidentally, please notify us in advance by e-mail.
Please note that returns are only possible for unused goods in their original packaging. Items that have already been used or worn cannot be returned.
The return must be initiated by you, at your expense and within 15 days.
Contact & further steps
For returns or complaints, please contact our complaints department by e-mail:
[email protected].
Please understand that we can only process returns in this way and not by telephone.
Clicking on the link will open a pre-filled e-mail form. Please fill in the placeholders with your details.
Alternatively, you can write your own email and include the following information so that we can process your request quickly:
Customer number
Order, delivery note or invoice number
Item number
Quantity
Reason for complaint/return
Our support team will review your information and inform you promptly about the next steps in the complaint process.
Do you need a replacement or an alternative at short notice?
Order them directly from our online store – with up-to-date prices, availability and shipment tracking.
